GroupApp Blog

All the resources you need for launching and growing your customer community.

Customer Service Manager – All You Need to Know about It

Are you thinking about a career change? Then maybe you should consider becoming a customer service manager. This is an in-demand position that carries a lot of responsibilities, but it can also be highly rewarding. Before you quit your current job and start hunting for a new one, learn more about this position. Read on

How to Delete a Facebook Group – And What to Do Instead

If you have a group on Facebook for your business that you don’t really use, you’re probably wondering how to delete a Facebook group. Although such groups can be a great community marketing tool, sometimes they are simply unnecessary, and they can even create confusion among your clients.  Delete a Facebook Group by Following Our

Podia – What It Is, How It Works and Is It Worth It

With the ever-growing number of online businesses, there is also an increasing demand for platforms that allow them to offer products and services to customers. Podia is one such platform. If you own an online business, you might be interested in purchasing one of Podia’s packages. However, investing in any sort of a platform without

Community Marketing – What It Is and Why You Need It

Marketing doesn’t stop when you’ve acquired a customer, and community marketing is the best example of that. Once you’ve convinced someone to buy your product or use your service, you should put emphasis on retaining them as long-term customers. What’s more, people who use your products and services can give you valuable insight into how

Price Increase Letter – How to Write it without Losing Clients

If you are planning on raising the prices for your goods and services, you will need to find a way to let your customers know without chasing them away. A well-written price increase letter is a great tool for this purpose. However, putting together this notice is hardly an easy task. Luckily, there are some

Intercom Pricing: Is the Platform Worth It?

You can’t possibly know about customer messaging platforms without knowing about Intercom. And you can’t know about Intercom without hearing about how confusing Intercom pricing is and how expensive it can be. Intercom is a customer success platform that provides useful tools, data and apps for your customer and team. Its features help you: Capture

Facebook Group Rules – How and Why You Should Use Them

Facebook groups are quickly becoming useful tools for businesses to build communities and create meaningful connections with their clients. Unlike pages, groups allow you to have a closed circle of members who are familiar (or want to get familiar) with your product or service. However, managing a Facebook business group isn’t as easy as it

Customer Success Manager Salary: How Much Does a CSM Make?

A customer success manager bridges the gap between sales/marketing, and customer service. It ensures a smooth buyer process and encourages customer retention while limiting churn. It is an important role for a business to succeed. So, just how much is a customer success manager salary? The answer… It depends. Different regions in the world have

Customer Success Manager 101: Everything You Need To Know

What Is Customer Success? Customer success — a business methodology — is to ensure customers achieve their intended or desired result from a product or service. It is a relationship-focused on managing your customers. The goal of customer success is based on the concept of customer lifetime value. Customer lifetime value is defined as: “The

Patreon Alternatives: 7 Platforms To Monetize Your Community

The Problem With Patreon Patreon is by far the most popular subscription crowdfunding platform, but it isn’t without faults. Despite the success, the CEO doesn’t think the business is sustainable. “The reality is Patreon needs to build new businesses and new services and new revenue lines in order to build a sustainable business.” The company

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