Customer Success Manager Salary: How Much Does a CSM Make?

A customer success manager bridges the gap between sales/marketing, and customer service. It ensures a smooth buyer process and encourages customer retention while limiting churn. It is an important role for a business to succeed.

So, just how much is a customer success manager salary?

The answer…

It depends. Different regions in the world have different customer success manager salary numbers. There simply is no one fits all answer here.

What we can do is look at all the listed customer success manager salary rates listed around the world.

Customer Success Manager Salary In USA

The average customer success manager salary varies depending on the city. According to this website, the average is customer success manager salary in America is $46,353 USD.

It varies depending on the city.

Let’s look at some examples.

Austin

The average customer success manager salary in Austin is $73,489 USD according to Built In Austin. This is substantially higher compared to the supposed national average listed above.

Boston

In Boston, the average customer success manager salary is $73,403 USD according to Built In Boston. This essentially the same figure as in Austin.

Chicago

Compared to the first two cities, Chicago’s average customer success manager salary is a little less. According to Built In Chicago, the average base salary is $69,007 USD.

Customer Success Manager Salary In Canada

According to Neuvoo, the average customer success manager salary in Canada is $57,500 CAD.

Like America, it can vary depending on location.

Let’s look at some different cities.

Toronto

The average customer success manager salary in Toronto is $48,540 CAD according to Indeed. This is substantially lower than the country average listed earlier.

Vancouver

Based on Payscale, the average customer success manager salary in Vancouver is $59,437 CAD. This is much higher than Toronto, and higher than the national average.

Montreal

Indeed lists the average customer success manager salary in Montreal as $54,415 CAD. This is slightly below the national average.

Customer Success Manager Salary In UK

Indeed suggests that the average customer success manager salary in the UK is $34,414 euro.

Like everywhere else in the world, the region affects annual salary.

Let’s take a closer look at some UK cities.

London

The average customer success manager salary in London is $43,887 euro, according to Glass Door. Compared to the national average, this is quite high.

Edinburgh

In Edinburgh, the average customer success manager salary is $27,284 euro — source. Substantially lower than the national average.

Dublin

Glass Door says the average customer success manager salary in Dublin is exactly $50,000 euro. Out of the 3 UK cities listed here, Dublin by far has the highest annual salary.

Customer Success Manager Salary In Australia

According to Indeed, customer success manager salary in Australia averages at $82,196 AUD a year.

Let’s take a look at the salaries for the different major Australian cities.

Sydney

LinkedIn says that the average customer success manager salary in Sydney is $90,000 AUD. This is about $8,000 more than national average.

Melbourne

According to LinkedIn, the average customer success manager salary in Melbourne is $100,000 AUD. Substantially more than national average.

Final Thoughts

A customer success manager is vital to ensuring a business retains its customers. By improving customer morale, customer success managers can lower churn. This is essential for your business.

The average customer success manager salary varies greatly, depending on location. From country, to state and city. There is no one answer to “what is the average customer success manager salary?”

This post should help you answer that question.